Privacy Policy

1. Introduction

Betide Studio Private Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website betide.studio and use our services, including our Unreal Engine plugins.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account on our website
• Purchase our plugins or services
• Subscribe to our newsletter
• Contact us for support
• Connect your Discord account

This information may include:

• Name and email address
• Billing information and payment details
• Discord username and ID (if connected)
• GitHub username (if connected)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website addresses

3. How We Use Your Information

We use the collected information for:

• Processing your purchases and providing access to plugins
• Sending transactional emails (purchase confirmations, download links)
• Providing customer support
• Improving our products and services
• Sending marketing communications (with your consent)
• Detecting and preventing fraud
• Complying with legal obligations

4. Third-Party Services

We use the following third-party services that may collect information:

• Razorpay: Payment processing
• Convex: Database and backend services
• Google Cloud: File storage and hosting
• Discord: Community features and account linking
• GitHub: Authentication and code hosting
• Sentry: Error tracking and monitoring

Each third-party service has its own privacy policy governing their use of your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Purchase records are retained for accounting and tax purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at support@betide.studio.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes. You can configure your browser to refuse cookies, but this may affect your ability to use certain features of our website.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: support@betide.studio
• Company: Betide Studio Private Limited