1. Overview
At Betide Studio, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we offer refunds for our digital products, including Unreal Engine plugins and related services.
2. Digital Products
Our plugins are digital products that are delivered electronically immediately after purchase. Due to the nature of digital products, we have specific guidelines for refund eligibility.
3. Refund Eligibility
You MAY be eligible for a refund if:
- You request a refund within 14 days of purchase
- You have not downloaded the plugin files
- The plugin has a critical bug that prevents its core functionality from working, and we are unable to provide a fix within a reasonable timeframe
- You were charged incorrectly or multiple times for the same purchase
- The product was significantly misrepresented on our website
You are NOT eligible for a refund if:
- More than 14 days have passed since your purchase
- You have downloaded the plugin files
- You simply changed your mind about the purchase
- The plugin doesn't meet your expectations but functions as described
- Your project requirements changed after purchase
- You lack the technical knowledge to use the plugin (we offer documentation and support)
- The plugin is incompatible with an unsupported version of Unreal Engine
4. How to Request a Refund
To request a refund, please follow these steps:
- Email us at support@betide.studio with the subject line "Refund Request"
- Include the following information:
- Your order ID or transaction reference
- The email address used for the purchase
- The product(s) you wish to refund
- The reason for your refund request
- Wait for our response - We will review your request and respond within 3-5 business days
5. Refund Processing
If your refund is approved:
- Refunds will be processed to the original payment method
- Processing time is typically 5-10 business days, depending on your bank or payment provider
- Your license will be revoked and you will no longer have access to download the plugin
- Any plugin files you have downloaded must be deleted from your systems
6. Purchases on Fab (Epic Games Marketplace)
If you purchased our plugin through Fab (Epic Games Marketplace), the refund process is handled by Epic Games according to their refund policy. Please contact Epic Games directly for refund requests on Fab purchases.
View Fab Refund Policy →
7. Technical Issues
Before requesting a refund due to technical issues, we encourage you to:
- Check our documentation for troubleshooting guides
- Join our Discord community for support
- Contact our support team - we're happy to help resolve issues
Many technical issues can be resolved with proper configuration or by updating to the latest version of the plugin.
8. Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis. Exceptional circumstances will be reviewed by our team, and decisions will be made at our sole discretion.
9. Abuse Prevention
We monitor refund patterns to prevent abuse of our refund policy. Accounts with excessive refund requests may be subject to review, and we reserve the right to decline future purchases or refund requests from such accounts.
10. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes indicates acceptance of the updated policy.
11. Contact Us
If you have any questions about this Refund Policy, please contact us at: